Refund policy

  Futoky™ Refund & Exchange Policy

At Futoky™, we want you to love what you buy. If you're not completely satisfied, we’ll do our best to make it right.

  60-Day Return Policy

You have 60 days from the date of delivery to request a return.

  Return Eligibility

  • Items must be unused, undamaged, and in original packaging.

  • A maximum of two (2) items per order are eligible for a refund.

  • Unlimited store credit or exchanges are allowed per order.

Returns without prior authorization will not be accepted.

   Exchanges

  • Exchanges are only processed after the returned item is received and inspected.

  • If the new item is priced higher, you’ll pay the difference.

  • If priced lower, we’ll refund the difference.

  How to Request a Return or Exchange

Email us at support@futoky.com with your order number and issue details. We’ll respond with return instructions.

  Return shipping is the customer’s responsibility. We do not provide prepaid return labels.

  Order Cancellations

Once an order is placed, it is processed immediately and cannot be canceled. You may request a return after receiving your order.

Chargebacks & Disputes

Please reach out to our team before filing a chargeback. We’re committed to resolving your issue fairly.

  Unauthorized chargebacks may void your eligibility for refunds or exchanges under our policy.

  Damaged or Wrong Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos. We’ll replace or refund it based on the issue.

  Non-Returnable Items

We do not accept returns on the following:

  • Perishable goods (e.g., food, flowers)

  • Personalized or custom items

  • Hazardous materials or flammable liquids/gases

  • Sale items or gift cards

Our Ethical Promise

At Futoky™, our business is built on honesty, fairness, and respect — values deeply rooted in our beliefs.

We follow a simple principle:
Treat every customer the way we would want to be treated.

✅ Transparency – Our policies are clear and upfront. No hidden terms.
✅ Fairness – We offer exchanges, store credit, and returns within reasonable limits.
✅ Integrity – We do our best to ensure product quality and customer satisfaction.
✅ Kindness – If something goes wrong, we’re here to make it right.

Our goal isn’t just to sell — it's to serve with sincerity.
If you're ever unsatisfied, reach out. We promise to handle your concern with care and compassion.

– The Futoky™ Team

 

 Still have questions?
Contact us at support@futoky.com — we're happy to help.